Terms of Service
Effective Date: March 16, 2026
Welcome to MTR Superstore. These Terms of Service govern your access to and use of our website, products, and services. By visiting our site, creating an account, or purchasing from us, you agree to be bound by these Terms of Service. If you do not agree, please do not use this website.
1. General Use of the Website
You agree to use this website only for lawful purposes. You may not use this site in any way that could damage, disable, overburden, impair, or interfere with the site or any other party’s use of it. You may not attempt to gain unauthorized access to any portion of the site, its servers, or related systems.
2. Eligibility
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are using the site with the consent of a parent or legal guardian where permitted.
3. Product Information and Availability
We strive to provide accurate product descriptions, specifications, pricing, images, and availability information. However, errors, inaccuracies, or omissions may occur. We reserve the right to correct any such errors and to change or update information at any time without prior notice, including after an order has been submitted.
Product availability is not guaranteed. We reserve the right to discontinue products or limit quantities at any time.
4. Orders and Order Acceptance
Your order is an offer to purchase. We reserve the right to accept, reject, cancel, or limit any order at our sole discretion. This includes, but is not limited to, orders that appear inaccurate, suspicious, fraudulent, unauthorized, or inconsistent with normal purchasing activity.
If we cancel an order after payment has been received, we will issue a refund of the amount charged, unless otherwise required to investigate fraud or misuse.
5. Pricing and Payment
All prices are listed in U.S. dollars unless otherwise stated. You agree to pay all charges incurred in connection with your order, including shipping, handling, taxes, and any other disclosed fees.
We reserve the right to correct pricing errors at any time. If a product is listed at an incorrect price, we may cancel the order and refund any amount paid.
6. Shipping and Delivery
Shipping and delivery dates are estimates only unless expressly stated otherwise. We are not liable for delays caused by carriers, weather, manufacturer delays, supply chain interruptions, customs issues, or other events beyond our control.
Risk of loss and title for products pass to the customer upon delivery to the shipping carrier or upon delivery to the address provided, depending on the applicable transaction and carrier terms.
7. Returns, Replacements, and Refunds
Returns, replacements, and refunds are subject to our posted Return Policy. Not all items may be eligible for return. Certain products may be non-returnable due to hygiene, safety, manufacturer restrictions, special order status, or other limitations noted on the product page or during checkout.
8. Medical and Product Use Disclaimer
MTR Superstore sells products that may be used in medical, emergency, commercial, institutional, or professional settings. Information provided on this website is for general informational purposes only and is not medical advice, clinical guidance, legal advice, or regulatory advice.
Customers are solely responsible for determining whether a product is appropriate, lawful, and safe for their intended use. Customers are also responsible for ensuring that products are used, stored, maintained, and handled in accordance with applicable instructions, warnings, laws, regulations, and industry standards.
9. No Professional Advice
Nothing on this website should be interpreted as medical advice, diagnosis, treatment guidance, regulatory guidance, or professional recommendation. Always consult appropriate qualified professionals before relying on products for medical, emergency, or regulated use.
10. Third-Party Products and Manufacturer Information
Some products sold on this site are manufactured by third parties. Product specifications, compatibility information, manufacturer claims, and warranty terms may come from those manufacturers. We do not independently guarantee all manufacturer-provided information and reserve the right to update product listings without notice.
Where applicable, manufacturer warranties may apply in place of or in addition to our own policies.
11. Accounts and User Submissions
If you create an account on our website, you are responsible for maintaining the confidentiality of your login information and for all activity occurring under your account.
If you submit reviews, comments, messages, suggestions, or other materials to us, you grant us a non-exclusive, royalty-free, perpetual, worldwide right to use, reproduce, modify, publish, and display such content in connection with our business, subject to applicable law.
You agree not to submit anything unlawful, misleading, defamatory, obscene, infringing, or harmful.
12. Intellectual Property
All content on this website, including text, graphics, logos, icons, product images, layouts, branding, and software-related content, is owned by MTR Superstore or its licensors and is protected by applicable intellectual property laws. No content from this site may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed without prior written permission.
13. Prohibited Conduct
You may not:
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Use the website for any unlawful or fraudulent purpose
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Interfere with the security or operation of the website
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Attempt to scrape, copy, harvest, or extract data from the website without permission
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Upload malicious code, viruses, or harmful materials
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Use the site to harass, abuse, threaten, or violate the rights of others
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Misrepresent your identity or provide false purchasing information
14. Disclaimer of Warranties
To the fullest extent permitted by law, this website and all products, content, and services provided through it are offered on an “as is” and “as available” basis, without warranties of any kind, express or implied, except as expressly stated by us in writing or required by law.
We disclaim all implied warranties to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
15. Limitation of Liability
To the fullest extent permitted by law, MTR Superstore and its owners, officers, employees, affiliates, contractors, suppliers, and partners shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or related to your use of the site, your inability to use the site, your purchase or use of products, delays in delivery, product misuse, or reliance on information on the site.
Our total liability for any claim relating to any product or order shall not exceed the amount actually paid by you for the specific product giving rise to the claim.
16. Indemnification
You agree to indemnify, defend, and hold harmless MTR Superstore and its owners, officers, employees, affiliates, contractors, suppliers, and partners from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your breach of these Terms, your misuse of the website, your violation of law, or your violation of any third-party rights.
17. Termination
We reserve the right to suspend or terminate your access to the website or cancel orders at any time, without notice, if we believe you have violated these Terms or used the website improperly.
18. Governing Law
These Terms of Service and any disputes arising out of or related to your use of the website or purchase of products shall be governed by the laws of the State of Oregon, without regard to conflict of law principles.
19. Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be effective when posted on this page. Your continued use of the site after such changes are posted constitutes your acceptance of the revised Terms.
20. Contact Information
If you have questions about these Terms of Service, please contact us at:
MTR Superstore
customercare@mtrsuperstore.com
1-800-693-0032