Med-Tech Resource Inc. has simplified the purchasing process as mush as possible. By following the simple guidelines you can be assured of fast, dependable service.
Med-Tech will make every effort to ship all orders within 24 to 48 hours after being placed. Overnight & Special shipping orders will be processed and shipped ASAP. Orders may be placed via Internet at www.mtrsuperstore.com (24 hrs) or Toll free ordering 1-800-693-0032 8:00AM - 2:00PM Pacific Time (PST). Order by fax 1-888-630-7771 (24 hrs)
Credit Card Purchase
All credit card purchases will be processed before items ship. Sorry for any inconvenience but this insures the card is current, the bill to address is correct, and there are no issues with payment method. It also allows us a head start on resolving any payment method issues that might arise. Accepted credit cards are Visa, Mastercard, American Express, and Discover. Paypal payments are also accepted.
Med-Tech will stand behind its contracts with a 30 day notice of change. This will able buyers to stock up before increases. Some pricing on website is subject to change with high fluctuating raw goods cost. We strive to keep pricing updated, but with high fluctuating cost updates sometimes pricing is inaccurate and subject to change. In the event a product is on back order the purchased pricing will be honored for the quantity purchased at the time of the order. In the case of an order that has multiple items and one isn't available MTR will cancel the item so we can ship the remaining items in timely fashion. We will only do this if it will not affect the charged shipping amount.
Although every effort is made to keep our website error-free, occasionally a mistakes with pricing, product images, quantity in stock or descriptions can occur. In the event of an error, we reserve the right to correct the error. Med-Tech Resource reserves the right to change product pricing, images, and descriptions at any time. We will do our best to refund, exchange, or provide similar products when this occurs.
All not for profit organizations, State, Federal, City, and County agencies have a open 30 day account privileges without prior authorization. Please provide tax exempt certificates with your opening order. Private and corporate companies may submit a credit application for open credit. Due to the competitive nature of our business we must insist on all accounts being kept current by paying invoices within our 30 day terms. All other accounts paid past 30 days will be subject to a 1.75% finance charge monthly.
Orders from individuals must be paid in advance, money order, certified checks, Visa, Mastercard, Discover, and AMX. We will not accept personnel checks. C.O.D orders will not be accepted.
Lifetime Warranty Details
Many of our items carry a lifetime warranty. This manufacturer's warranty includes workmanship and materials but not normal wear and tear. Warranty provides coverage for defects in manufacturing only, and expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss and theft. Improper repair or warranty service performed by someone other than MTR will void this warranty.
Non-MTR products that include a warranty are governed by the details of the individual or third parties manufacturers warranty. MTR will coordinate warranty claims with its distributors according to the details of the original manufacturers warranty. MTR reserves the right to repair or replace any items not specified or with limited warranties at our own discretion.
Med-Tech inspects all packages and electronically weighs each order to insure all products are shipped correctly. In the rare event your shipment was damaged in transit please contact us within 7 days. For a quick fix to the problem. You need to check all commercial shipments prior to signing. Once the shipment has been signed for, you cannot file a claim.
All items in inventory stock can be returned by sender within 30 days of receiving product. You will be responsible for the item returned until it is accepted back in stock in new condition within the 30 day time frame. All special ordered items, private labeled items, or products that has been opened and can no longer be sold as new will not be credited. These items are deemed non returnable and all cost associated will be charged to the purchaser. All items returned for credit will be paid back through the same method paid. All items returned are subject to a 25% restocking fee. Please include the following on all returned merchandise. (Sometimes errors or misprints will occur. We will allow customer to return order and receive full refund in this case.)
• Med-Tech Resource Invoice number
• A brief explanation for returning the goods
• Med-Tech will issue a (RMA) please write the RMA number on the outside of the box
• Copy of invoice enclosed in box
• Send packages back freight prepaid only